Shipping policy

 

WHEN CAN I EXPECT MY ORDER?

All domestic orders are dispatched within 3–5 working days from the date of receiving the order confirmation email.

International orders are also dispatched within 3–5 working days from the date of receiving the order confirmation email. Delivery timelines may vary depending on the destination country and customs procedures.

Please note that working days exclude weekends and public holidays. During high order volumes or unforeseen circumstances, dispatch timelines may be slightly delayed.

HOW CAN I TRACK MY ORDER?

As soon as your order is dispatched, you will receive a shipping confirmation email along with your tracking details. The tracking information will allow you to monitor your shipment and stay updated on the delivery status of your order in real time.


WHAT IF THERE ARE SERVICE DELAYS?

Outdated is not responsible for unexpected shipping delays caused by weather conditions, natural disasters, customs or clearance procedures, courier disruptions, or other circumstances beyond our control.

In case of such delays, customers are advised to directly contact the courier company using the provided tracking number for the most accurate and timely updates regarding their shipment status.

WHAT IF THE PACKAGE IS RETURNED DUE TO FAILED DELIVERY?

Outdated is not responsible for failed deliveries caused due to incorrect or incomplete shipping addresses, multiple unsuccessful delivery attempts, unavailability of the recipient, or refusal to pay customs duties and import fees, where applicable.

In the event that an order is returned to us under such circumstances, the original shipping charges are non-refundable. If the customer wishes to have the order shipped again, the shipping charges will have to be paid once more before re-dispatch.